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FAQ2020-07-04T15:05:48+02:00

FAQ

What is the delivery time for my order?2020-07-04T14:10:35+02:00

We ensure that your order is delivered as soon as possible. The shipping time depends on the country where the order has to be delivered. For a clear overview of this click here and see “Shipping Time“.

What are the shipping costs of my order?2020-07-04T14:48:12+02:00

The shipping costs depends on the country (shipping zone) where the order has to be delivered. For a clear overview of this click here and see “Shipping Costs“.

Do you deliver in the country where you live?2020-07-04T14:49:38+02:00

We deliver to the following countries The Netherlands, Belgium, Germany, Luxembourg, Denmark, France, Hungary, Austria, Poland, Czech Republic, England, Bulgaria, Estonia, Finland, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Greece.

With which shipping service will my order be shipped?2020-07-06T07:17:06+02:00

All orders are delivered by Ruthless Athletes to the shipping service DPD. After the order has been delivered to DPD, they ensure that the order arrives at the customer.

Do I receive a Track & Trace code for my order?2020-07-04T14:51:11+02:00

As soon as the order has been processed by us, you will immediately receive the track and trace code by email.

What is the warranty on the products?2020-07-04T14:51:48+02:00

1 year manufacturer’s warranty applies to all products.

Can I return my order?2020-07-04T14:53:03+02:00

You have the right to cancel your order up to 14 days after receipt without giving any reason. You will then be credited the full order amount including shipping. Only the costs for returning your order (from your home to the webshop) are for your own account. If you make use of your right of withdrawal, the product will be returned to ruthless-athletes.com with all accessories and – if reasonably possible – in the original condition and packaging. To exercise this right, you can fill in our return form.

When will my return not be accepted?2020-07-06T07:20:37+02:00

Your return will not be accepted if:

1. There is no acceptance for stains or dirt on the product.
2. The product must be returned in undamaged and original packaging (bag or box). (labels also belong to this).
3. The product must be returned within 14 days after delivery. If the product does not comply, no acceptance will take place. Returning ruthless-athletes.com to the delivery address will be borne by the buyer.

Can I have contact by phone for questions?2020-07-07T07:26:10+02:00

Contacting us by phone is not possible. Feel free to send us a message via live chat or contact us by mail by clicking here and we will answer your email within 24 hours. ‘click here’

When will my purchase amount be refunded?2020-07-06T07:25:32+02:00

Within 14 days of receipt of your return.

What are the costs for returning?2020-07-06T07:26:00+02:00

Return costs are for the account of the customer.

What are the payment options?2020-07-04T15:02:14+02:00

You can easily pay via iDeal, Paypal, Klarna & Credit card.

I have not received a confirmation in my mailbox?2020-07-04T15:03:10+02:00

The confirmation email is sent automatically. Also check your junk mailbox (Spambox). Is the e-mail not in there, maybe you entered a wrong e-mail address? If so, you can always email us at info@ruthless-athletes.com

Other questions2020-07-04T15:04:10+02:00

Is your question not included? Send your question to info@ruthless-athletes.com. We answer all your questions within 24 hours!